Customers First!

I would like to thank all my customers for their continuing support!! I will do my best to assist everyone with their issues on installs and pre/post-purchase questions. I will do my best to come up with more crisp, clean and rocking themes for our beloved Blackberry !!! Please do leave a comment if you appreciated my work or my customer service, so others will know about JC Designs – Gadgetbean.com .

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209 Responses to “Customers First!”
  1. PPCMD says:

    I would like to say thank you to JC Designs for creating not only the best looking themes, but for also continuing to update the them and allowing users to receive the dot revisions as they normally would. I have purchased 5 of his themes and the icons are the best on the market. AT&T provides some very boring themes and unlocking the other carriers themes does little for me. I look forward to the next great theme and the continued focus on quality over quantity.

  2. Ben Pragnell says:

    Great themes and super after sales help. Will use again. Thanks again for your help.

  3. George says:

    I had problems with the theme that I downloaded for my curve. I downloaded it to my computer but the desktop manager software could not see it for some reason. I kept getting an error message. I sent an email to JC designs, within 1 minute I recieved a reply, and intructions with a link to download it directly to my phone. Works perfect now. Great Support. Thanks a lot

  4. Brian says:

    I had problems with this theme not being able to find an applications icon or button to press but finally JC designs help me figure out and got me thinking by associating it with my shortcut keys I can access my application. The response times were awesome and the best customer service i can say, very satisfied customer. This theme zen bottom for 8700g is the best i use so far and customer support can’t be beaten. Thanks.

  5. gkradar says:

    Thanks for the iberry theme. Very jazzy. Easy to install OTA and works perfect with my pearl 8130, Very quick response. I had it ordered and installed in 5 min!

  6. Kathy says:

    I just purchased my first theme from JC Designs — Real Cubes for my 8100 Pearl. The purchase was fast and easy, and within less than a minute, I received an email with the OTA link. Installation was fast and easy, and the theme is beautiful — it looks great on my Pearl. I am looking forward to seeing a Real 3D and a Dock Bottom Zen for the 8100. Thank you for your great designs and great customer service/support!

  7. Brian says:

    Very nice theme. OTA was very easy. These themes are the real deal!

  8. Just purchased a theme from JC – it was easy to get up and running even for me! I needed a little help with one aspect of the theme so I contacted them and had response within 10 minutes!
    Unbelievable customer service!!!!!! Thank You!!!

  9. Nancy Ide says:

    Purchased the iBerry theme from Crackberry — I had some issues with installation (given the lack of support for Mac to Blackberry communication), and JC responded and solved everything for me within a couple of hours.

    The theme itself is fantastic and makes me (a die hard Mac user!) feel at home on the Blackberry.

  10. Great looking iBerry theme and fantastic service!! Desktop Manager wouldn’t recognize the download, but JC Designs (John) sent an OTA link almost immediately and it was installed on my Pearl without a problem in no time at all. I’m as impressed with the immediate response by JCD as I am with the iBerry theme!! Keep up the great work and thanks!!

  11. s.novian says:

    JC not only makes amazing, professional style themes..he is OUTSTANDING with his customers!

    this is my third theme i have purchased for my blackberry, and they were worth every cent! these themes are pure quality, no free themes or even vendor themes can ever be as good.

    if you want sleek, mature,classy, advanced themes…this is where to go..
    and you get genuine respect and help with your purchase from jc-

    *

  12. Lee says:

    I purchased the Pearl – Real iBerry Blocks Today theme and feel that the quality is much better than many of the other themes that I have tried.

    The customer service is second to none! I would highly recommend their products!!!!

  13. I purchased the iBerry Blocks & iBerry Blocks Today for my Pearl. Had a little difficulty at first but was able to download it myself, quite the feat as I’m not very PDA Savy. LOVE the design and how my blackberry looks very STYLISH and of course the ease of finding the categories. Also I must say that Customer service responds quickly & pleasantly with a resolution.

  14. John M. says:

    Sleek looking iBerry theme and timely support response from JC. When looking to trick-out your Berry, take the time to find a JC Design.

  15. I would like to say thank you to JC for the help and support. The theme are amazing, and the customer service is excellent. Thank you Jhon!!!

  16. JC, Thanks for providing such a timely response and resolution. Your themes are fantastic and support is second to none. I will use again and again. Thanks! Bram

  17. Kyle Carter says:

    Your themes are the best, hands down! I have never even considered buying multiple themes at one time and then actually found myself doing just that. You are the #1 BB theme site in my opinion – no question. Developer support is another reason that i will continue to highly recommend your efforts :-)

  18. Tim Cappalli says:

    Thanks for tweaking the theme for me!

    Its my new favorite them. Perfect in every way!!

    Thanks again!

  19. A.Myers says:

    Thanks for the quick responses and for the easy OTA setup. I will be buying more thems from you in the near future. Great Service.

  20. John, I’d like to say thanks again for the very cool custom L blocks theme I won through BerryReview.com. It’s great! I’ve already shown it to several of my friends and they all love it too. It works and looks fantastic! Your themes are definitely the best in my opinion. Keep up the good work!

  21. JC’s themes are top notch at this point, Real Iberry L theme, simply rocks, the way the icons move and the “cleanliness” of the theme is just awesome, Keep up the great work JC.

  22. JC’s stuff is simply awesome. The Real iBerry L is total hotness- a nice, clean theme that just plain works well and looks great! Customer service and response is also top-notch.

  23. JohnF says:

    WOW! Fast response to my install issues. It’s nice to get great customer service! Great product too!

  24. mdyer727 says:

    I purchased a theme for my blackberry curve and I was having trouble installing it. John the owner created an easier way for me to download my theme and made it really easy for me. GREAT customer service and I am very pleased with my purchase. I highly recommend this site to anyone who needs a new theme for their blackberry!

  25. Brian C says:

    I have purchased two themes for my Pearl and both are fantastic. If you’re looking for a new theme, you really can’t go wrong buying from JC. Also, just as everyone else has mentioned, customer service is fantastic. I emailed JC a question about one of the themes I bought and received a response within just a few minutes. Thanks very much!

  26. kjl says:

    I downloaded a theme for my 8130 yesterday & had some minor issues with the OS not recognizing it. I just have to say excellent customer support with amazing response times. JC had all the wrinkles ironed out in seconds. Thank you very much!

  27. I purchased two themes for my blackberry curve that I was having a problem with getting installed. John arranged an OTA for me and even switch one of the themes that I had asked about. His response time to my issues was great. Unfortunately, other companies do not believe that the Customer Comes First. Thanks John.

  28. Drew says:

    GREAT DESIGN and SUPPORT!! I had purchased 2 theme and John set up an OTA and showed me how to do the update. A few weeks later my Curve died and within 20mins of the request John had me setup with the OTA link again! Not only great service but the designs get compliments from everyone that sees my Curve! Thanks John, great job!!

  29. Great Service and great Theme.

    I needed a small change to an icon on a theme I had purchased. Sent an email and within a few hours the new theme was emailed to me all the way to Sydney Australia.
    Thanks John

  30. Randy says:

    Best customer service for Blackberry applications hands down!

    I needed a bit of help with an upgraded version of a theme and I was in constant contact with the developer. He would not give up until my problem was resolved. I would highly reccomend any product that gadgetbean produces.
    Thanks for being there for your customers!
    Randy

  31. BerryZilla says:

    Thanks for the theme from the berryreview.com contest :) . Looks and functions great. It would be nice to be able to change the home icons (not sure if that is possible to program in) and the font is a bit small, but all in all you do great work! Thanks.

  32. Mike says:

    I purchased a theme for my blackberry curve and I was having trouble installing it using the desktop manager. John promptly replied to my emails and set up an OTA download within a few minutes. This is great customer service, especially since I did not even order the theme directly from his site. Oh yeah, the theme looks great too! I highly recommend him.

  33. Scott says:

    Great customer service. Can’t say enough how helpfull John is.

  34. Dave says:

    I wanted a more functional (and better looking) Today replacement and am very pleased with the Real Cubes Today theme. It looks great and even lets you show SMS messages separately on the home screen — a very helpful feature. Support was also excellent. What a bargain for $5!

  35. Wow! What a sweet setup! Who needs an iPhone? Thanks so much for an outstanding theme! Somebody needs to invest in this company!!! BIG TIME!! I think you have a real good thing going!!! Keep up the good work!!! I’ll be back!!!!!

  36. Calvin says:

    I have had a couple of problems with these themes, which John took care of in speedy time. I have recommended his themes to a few people. I am super impressed with this compnay. Keep up the great work.

  37. JIm says:

    I recently contacted John regarding the size of the fonts for my contacts and messages while using the iBerry theme. They were a little small for my eyes. John responded very quickly and within days emailed me the fix. Now I find the theme perfect and extremely satisfied with the quick customer service. Thanks John, I will certainly buy future products for my BB from you.

  38. Adam says:

    Great customer service. I could not get the theme to load using the directions provided by the place from which i made the initial order. I received an email from John at JC Designs, who giuded me through an alternate process for loading the theme. Great dialogue and instant responces. Would do business with again and highly recommend. Thanks.

  39. Andy says:

    I just wanted to thank John for responding to my inquiry. I had d/l’d the new iBerry Blocks and found that the font was changed and very difficult to read. After emailing John with my concerns, John was on top of it and requested the developer to change the font to the theme. I received notification within a few hours with a link to d/l the new theme…… PERFECT!!!! I appreciate the attention and quick response to that request. Great Job!!!! I will continue to keep an eye on your products and I will not hesitate to purchase from you in the future. Thanks again.

  40. Impressive themes (Zen, with icons at the bottom for a Curve), and impressive customer service…

    It’s people like this that make buying things online a breeze.

  41. Susan says:

    I downloaded two themes and couldn’t download them to my 8830. I followed all the directions about getting the proper OS and Desktop manager, but nothing worked. Finally I gave up and asked for a refund. But I got an email from John offering help, within an hour we worked it all out, He sent me the OST and within seconds it was all fixed. Quick service, great help. He didn’t lose my business. I wish every site was as friendly and helpful as this one.

  42. Alicia Kelly says:

    I ordered the iBerry theme for my BB Curve yesterday, but had some trouble downloading and installing it (I am a newbie, plus I have a Mac). I emailed with my troubles John and he quickly sent me a link with the download, and I had it without any problems!! I LOVE this theme–it is a welcome change and looks very sharp!! THANK YOU JOHN!! Excellent service & product!!

  43. Wendell says:

    Purchased a iberry theme for my curve 8320, but I am a apple user, left a message for John and he emailed me an ota to the phone. Perfect web site for apple users and will purchase more products in the future

  44. I downloaded iberry theme for my 8130 and attempted to install from my Mac. Did not work, so I sent an e-mail that John responded to almost immediately wanting verification of purchase. I sent this and I immediately received an e-mail with instructions for downloading directly to my phone. No problem installing and the theme is really cool looking ! My only problem now is hoping Verizon Wireless gets the issue figured out with the memory leak situation on their BB Pearl 8130. THANKS, John !!

  45. Terry says:

    I downloaded iberry theme but couldn’t get it to install from desktop manager. John helped my download it again OTA and it worked a treat! Very quick response, great customer service

  46. robin says:

    MR. JC, YOUR THE BEST. YOU SOLVED MY PROBLEMS IN JUST A MATER OF MINUTES. YOU HAVE EXCELLENT CUSTOMER SERVICE AND RESOLUTION SKILLZ. YOUR THE BOMB!!!!

    P.S: I WILL MAKE MANY MORE PURCHASES FROM YOU.

  47. Angela Sloan says:

    I would just like to commend JC for excllent customer service and the help I received when I purchased the iberry blocks theme. I do not have a computer and he sent me the link to install OTA. The quick response to my problem was amazing. Thanks again and the iberry blocks theme is AWESOME! Highly recommened! Thanks again. You have a customer for life!

  48. Anne says:

    I would like to thank JC for the great customer service in helping me install the iberry blocks theme I purchased. The problems I was having were solved immediately! Great theme, great service. Thanks again!

  49. Jose Ramirez says:

    JC,
    I like to tank you for your excellent support, si hard to find profesional people as your self in this biz, you have a life time customer for now on

  50. Vadim S says:

    JC, excellent response time, very easy setup, love the theme, keep up the great work…

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